FREQUENTLY ASKED QUESTIONS
To comply with current regulations, we are open by appointment only. Contact us today to schedule a Private Viewing Experience.
Yes, schedule a Service Appointment online or by phone. You can choose to bring your vehicle into our service drive or take advantage of our contactless curbside drop off and concierge pick up.
To comply with current government regulations, face coverings are required in all public indoor areas starting Saturday, July 25. Click here for more information regarding Executive Order 20-81.
Don’t have a face covering? No problem! We are happy to provide one (at no cost)!
If you are not able to wear a face covering, we have an alternative buying experience which includes remote test drives & delivery. For more information about this process, contact a Client Advisor.
You are encouraged to wear a face covering outdoors when social distancing of at least six feet of separation isn't possible.
Yes, if you decide to take a test drive with your Client Advisor. You also have the option to do a Virtual Test Drive via a Zoom video call with your Client Advisor or a Guided Test Drive where your Client Advisor can follow you on your test drive route.
Yes, our employees are required to wear face coverings unless they are alone at their desks. They also complete a health survey every day before arriving at the dealership. Hand sanitizer is available at every desk and hand washing is done frequently.
Throughout the day and every evening our dealership is cleaned using hospital grade cleaner to help ensure that we keep our building clean and safe for our customers and our employees.
Our staff has been trained to clean the high touch points in each vehicle including, but not limited to, steering wheel, shifter, door handles, seatbelt, and keys. Steering wheel & shifter covers will be placed in each vehicle after each cleaning.
While the times are ever-changing, we have put new processes into place to make sure that our customers and employees feel safe. We are ready and available to assist you with anything that you may need when it comes to servicing your current vehicle or purchasing a new one. Throughout the day and every evening, we take precautions to make sure that we keep our dealership and vehicles clean and safe for our customers and our employees.
Sanitizing BMW of Minnetonka
Vehicle Sanitation
When you choose BMW of Minnetonka you can complete your vehicle purchase completely online or you can schedule a Private Viewing Experience with one of our Client Advisors at the store. Prior to arriving at the dealership, we have a Pre-Visit Checklist that will enable us to address your needs efficiently and effectively, greatly reducing your time spent here at the dealership.
Our sales team has time slots throughout the day to ensure that each salesperson is working with only one customer at a time. Walk-ins are welcome and will be served as the sales representative have openings in their schedule.
Customized Buying Experience
Private Viewing Experience
Schedule an appointment with one of our experienced Client Advisors where they will have the ability to give you a private showing of the vehicle you would like to purchase.
SERVICE CENTER OPTIONS
Our Service team has added additional options to our service department to keep you safe. In the video above our Service Manager, Mike DeJong explains a few of our new processes. You now have the option to bring in your vehicle or you can opt for our pick up & delivery service where we bring everything right to you! An experienced BMW Technician is also able to create and send you a personalized video walking you through each item of service your vehicle may need. Keeping you informed and safe each step of the process.
Curbside Pick Up & Drop Off
Service Pick Up & Delivery
Customized Service Videos
Schedule a service appointment today and discuss the option you feel most comfortable with our professional team of service experts.